It’s easy right now to feel self-satisfied - “We’ve weathered the storm and come out better for the experience” - and get complacent when it comes to all the good that has just started to take root. The last few months have accelerated us into the next few years when it comes to technology, demographic shifts, the future of work, and so on. Trust and transparency and camaraderie and culture have thrived. Bad processes have been rapidly put out to pasture. People have been more open to trying new things and making quick, high-consequence decisions. So many good practices and behaviors have emerged in the last few months. UNTIL THE COAST IS CLEAR, IT’S NOT TIME TO COAST Things aren’t going back to normal, even after the storm passes, and they certainly aren’t going back to normal while we’re in the eye of the storm. Don’t try to revert back to “normal” too quickly. When the pandemic put your operations to the test a few months ago, you quickly shored things up, learned a new way of operating, took emergency measures in terms of product and service development and delivery, and found ways to make things work.
Now is not the time to take your eye off the ball when it comes to the nuts and bolts of what makes your organization function.
Even if the storm somehow passes without any further incident, the answers to these questions are the same ones you’ll be soliciting as you define your organization’s new normal for work.īATTEN-DOWN THE OPERATIONAL HATCHES ONCE AGAIN Where will they be working? How can you help optimize their situation? Do they have the support they need, and if not, should they put themselves in another place where they have it? Do they have the technology they need? What other resources can you give them?īy having these frank conversations now, you can head-off panicked discussions later, plan accordingly, and respond proactively to the anticipated needs. Once you’ve had the conversation about what’s ahead and people are planning for the next period, ask them what they need to remain productive and healthy (mentally and physically). ASK THEM HOW THEY’LL WORK AND WHAT THEY NEED
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